Privacy Policy

1. Introduction

FundiWangu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us:

• Account information: Name, email address, phone number, and password.
• Profile information: Profile photo, location, bio, and business details (for Providers).
• Service requests: Descriptions, dates, locations, and agreed prices.
• Messages: Communications between customers and providers on the platform.
• Reviews: Ratings and comments you submit.
• Contact form: Messages sent through our contact page.

3. How We Use Your Information

• To create and manage your account.
• To facilitate connections between customers and service providers.
• To send you notifications about your bookings and requests.
• To improve our platform and develop new features.
• To detect and prevent fraud or misuse.
• To respond to your support enquiries.

4. Information Sharing

We do not sell your personal data. We may share information:

• Between customers and providers when a service request is made (limited contact details).
• With service providers who help operate our platform (e.g., hosting, analytics) under strict confidentiality agreements.
• When required by law or to protect the rights and safety of users.

5. Data Retention

We retain your personal data for as long as your account is active, or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard security measures including password hashing, HTTPS encryption, and prepared SQL statements to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate information via your profile settings.
• Deletion: Request deletion of your account and personal data.
• Portability: Request your data in a portable format.

8. Cookies

We use session cookies strictly for authentication purposes. We do not use tracking or advertising cookies. You may disable cookies in your browser, but this will prevent you from logging in.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@fundiwangu.com.